Delivery Process Policy
- Order Processing: Once your order is processed by our system, your products undergo a thorough inspection to ensure their perfect condition.
- Quality Check: After passing the final round of quality checks, the products are packed.
- Delivery Partner: The packed products are then handed over to our trusted delivery partner.
- Delivery: Our delivery partners work diligently to bring the package to you as soon as possible. If they face any issues reaching your provided address or finding a suitable time, they will contact you for resolution.
- International Shipping: For international clients, import duties levied by their government are not paid to Navyara Fashion. Instead, clients are responsible for paying customs duty to the courier provider in order to receive the product.
How are items packaged?
We take great pride in our packaging process to ensure the safe delivery of our products. Here’s how we package our products:
Boxes: Our products are packaged in sturdy boxes that provide adequate protection during transit.
Plastic Layer: Each box is covered with a protective plastic layer to safeguard it from dust, moisture, and any external elements.
Bubble Wrap: Every individual product is carefully wrapped in bubble wrap. This helps to cushion the product and prevent any damage during transportation.
Additional Protection: Fragile items such as bottles receive extra attention. They are securely wrapped with additional layers of bubble wrap to provide enhanced protection.
By implementing these packaging measures, we aim to maintain the quality of our products and ensure they arrive in perfect condition at your doorstep.
Estimated delivery time
Our dispatch process is designed to ensure timely delivery of your order. Here’s how it works:
Dispatch Timeframe: For most orders, we aim to dispatch them within 1-6 business days, excluding Sundays and public holidays. This timeframe allows us to process and prepare your order for shipment.
Sourcing from Brands: While we keep 95% of our catalogue in our inventory, certain products may need to be sourced directly from the brand. This ensures that we provide you with fresh, non-expired products. Although we strive to minimize delays, these products may require additional time to be delivered to you.
International Orders: International orders may experience delays due to factors such as logistics and public holidays. We make every effort to minimize these delays and ensure your products reach you as soon as possible.
Mega Sale Events: During Mega Sale events, dispatches may experience a slight delay due to the increased volume of orders. However, our goal is to dispatch all orders within 5 days of the order date, ensuring your products are on their way to you promptly.
We appreciate your understanding and assure you that we are committed to delivering your order efficiently and maintaining the highest standards of customer satisfaction.
Cancellation and Return Policy
Cancellation before shipment:
To cancel your order, please follow one of the following methods:
- Via ‘My Orders’ section:
Go to your account and click on ‘Orders’.
Locate the specific order you wish to cancel and select ‘Order Details’.
Click on ‘Cancel Item’.
Choose the item(s) you want to cancel from your order.
Provide a reason for cancellation and click ‘Confirm’.
Once submitted, your item(s) will be cancelled, and the refund process will be initiated.
- Via the Help Center:
Click on Contact Us Page on the website.
Select ‘Write To Us’ and then ‘Submit a Request’.
Provide your order ID details and request to cancel your order.
Our service representative will review your query and respond within 24 hours.
- Via Email or Call:
Send an email to firstname.lastname@example.org to cancel your order. Include your order ID details in the email.
Call our customer support team at +91-8999999774, +1-5155067862 (Monday to Saturday, 8 AM to 10 PM and Sunday, 8 AM to 7 PM).
By using any of these methods, you can initiate the cancellation process for your order. Please ensure to provide the necessary details to facilitate a smooth cancellation.
Refunded for the cancelled orders
Our refund process varies depending on the stage of the cancellation and the payment method used. Here’s how we handle refunds:
Cancellation before Shipment:
If you cancel your order before it is shipped, we process the refund within 24-48 business hours after receiving the cancellation request.
Cancellation after Shipment or Return:
If you cancel your order after it has been dispatched or if it is being returned, we process the refund after the products are received and verified at our warehouse.
Refund Process for Different Payment Methods:
- Credit/Debit Cards or Net Banking: For payments made through credit/debit cards or net banking, the refund is processed to the same account from which the payment was made. This refund is initiated within 24-48 business hours after we receive the products back. Please allow 2-3 additional business days for the refund amount to reflect in your account.
- Cash on Delivery (COD): If you made a cash on delivery payment, we will initiate a bank transfer for the refund amount to the billing details provided by you. This process is completed within 24-48 business hours after we receive the products back and receive your bank details via email. It may take an additional 2-3 business days for the refund amount to reflect in your account.
We strive to process refunds promptly and provide transparent communication throughout the refund process.
Returns, Replacements and Refunds
Navyara Fashion provides an Easy Return Policy, allowing customers to request returns or exchanges within 15 days of delivery. Partial returns are also accepted. Here’s how to initiate a return:
Step 1: Choose one of the following methods to raise a return/exchange request:
- Via ‘My Orders’ Section: Click on ‘Orders’ and select ‘Have a Concern’. Proceed with the reason for return.
- Via Help Center: Click on ‘Contact Us’, then ‘Submit a Request’. Provide your order ID details and the request for return/replace/refund.
- Via Email: Send an email to support@Navyara.com within 15 business days of receiving the order.
Step 2: Once we receive your request, we will arrange for the item to be picked up from your location. Refunds or replacements will only be initiated if the products are returned in their original packaging with intact seals, labels, and barcodes.
Note: Availability of stock determines whether a replacement can be provided. If a replacement is not available, a full refund will be issued.
Returns for international orders are eligible only if the received products are damaged, defective, expired, or incorrect. Such products must be returned in their original packaging, unused, and sealed. Opened or used products are not accepted as returns.
If a return is accepted, Navyara Fashion will replace or refund the invoiced value of the damaged/defective/expired/wrong product. Additionally, any customs amount paid by the customer to receive the product will be reimbursed in the form of a refund coupon. This coupon can be applied to the customer’s next order with Navyara Fashion, provided a copy of the customs receipt is provided.
Note: Availability of stock determines whether a replacement can be provided. If a replacement is not available, a full refund will be issued. Please refer to the next question for refund exclusions.
Returns will not be accepted under the following conditions:
Please note that the following situations are excluded from our refund policy:
Product Damaged Due to Misuse/Overuse: If the product is damaged due to misuse or overuse by the customer, it will not be eligible for a refund.
Return without Original Packaging: Returns will not be accepted if the product is returned without its original packaging, including price tags, labels, original packing, freebies, and other accessories. Additionally, if the original packaging is damaged, it may affect the eligibility for a refund.
Tampered Serial Number: If the serial number of the product is tampered with, the product will not be eligible for a refund.
Defective Products Not Covered Under Warranty: Defective products that are not covered under the seller’s or manufacturer’s warranty may not be eligible for a refund.
Request Initiated After 15 Business Days: If the return request is initiated after 15 business days from the order delivery date, it may not be eligible for a refund.
We strive to provide a fair and transparent refund policy, but please keep these exclusions in mind when requesting a return or refund.