Why should I buy from Navyara?
There are numerous reasons to choose Navyara as your preferred shopping destination. We pride ourselves on offering high-quality products crafted with attention to detail. Choose Navyara for your fashion needs because we offer a stunning collection of artificial jewellery and clothes exclusively for women. Our products are crafted with meticulous detail, ensuring high quality and style. You’ll experience a seamless shopping journey, from secure payments to timely delivery. Our customer-centric approach guarantees exceptional support and hassle-free returns. Embrace elegance and express your unique style with Navyara’s fashionable artificial jewellery and clothing designed specifically for women.
Why is my order not showing?
If you are unable to see your most recent order immediately after a successful payment, we kindly request your patience and suggest checking again after 10 minutes. If you still face the issue, then kindly contact Navyara support team via the following link – https://navyara.com/contact/
How can I change address or phone number in Order?
If you need to update the shipping address or phone number for your order, you can do so by accessing the “My Order” section before the products are dispatched. On the order detail page, you will find an edit icon that allows you to make the necessary changes. Please keep in mind that once the order is shipped, it is no longer possible to modify the address or phone number.
How can I track my Return Status?
You can conveniently track the status of your return by visiting the ‘Orders’ section on the Navyara app or website. Rest assured, we will keep you informed about the progress of your refund or replacement through email/SMS notifications.
Can I initiate a return or replacement for a specific item?
Yes. Yes! You have the flexibility to initiate a return or replacement at the item level. If you have ordered multiple items, you can easily initiate a return or replacement for any specific item. Returns and replacements on Navyara are currently accepted in the following cases: – Damaged product: If you have received a product in a damaged condition. – Defective product: If the product you received has any manufacturing defect. – Wrong product delivered: If you received a different product than what you ordered. – Missing product: If a product is missing from your delivered shipment. In any of these cases, you can request a replacement or a refund within 15 days of receiving your order. To initiate a return or replacement, please follow one of the following methods: Via My Orders section: 1. Go to ‘My Orders’ and select the order with the concerned item. 2. Click on ‘Have a Concern’ and proceed with selecting the appropriate reason for return. Via Help Center: 1. Click on ‘Have a Concern’ and then select ‘Submit a Request’. 2. Provide us with your order ID details and the reason for returning, replacing, or refunding your order. Kindly share an image of the product and the invoice for our reference. Our dedicated team will review your request and guide you through the return or replacement process. Should you have any further queries or require assistance, please feel free to reach out to our customer support team.
How do I cancel an order? (once it has been shipped)
If you need to cancel an order that has been shipped but hasn’t been delivered yet, please refrain from accepting the delivery of the order. Once we receive the product(s) back at our warehouse, we will initiate the refund process within 24-48 business hours. To check the status of your order or the item(s), you can easily navigate to the ‘Orders’ section.
What does ‘Out of Stock’ mean?
When a product is listed as “Out of Stock,” it means that the item is currently unavailable in the Navyara warehouse. However, we offer a convenient way for you to stay informed about its availability. Simply visit the product page and click on the “Notify Me” tab. Provide your registered email address, and we will send you a notification as soon as the product is back in stock. This way, you won’t miss out on the opportunity to purchase your desired item once it becomes available again.
What if I used coupon codes or gift card or reward points for payment and I have to cancel my order?
Please note that coupon codes provided are intended for one-time use only and will be considered as used even if you cancel the order. Therefore, they cannot be reused for future transactions.
If you had redeemed reward points for an order and later cancel it, the equivalent reward points will be credited back to your account.
In the case of using a gift card amount for your order and subsequently cancelling it, the refunded amount will be credited back to your gift card.
We hope this clarifies the process regarding coupon codes, reward points, and gift card usage in case of order cancellation. If you have any further questions or concerns, please feel free to reach out to our customer support team.
Is there chat support?
Navyara convenient chat support is available. Simply navigate to the ‘Help & Support’ section and click on ‘Chat With Us’ to receive instant assistance from our team.
Regarding order cancellation after it has been shipped, please note the following:
If you wish to cancel the complete order, the shipping charges will be refunded. However, in the case of a partial order cancellation, the shipping charge will not be refunded.
To cancel your order, kindly reach out to our customer support team via chat or call and provide them with the necessary details. They will guide you through the cancellation process and address any further queries you may have.
We provide the best customer experience, and we are here to assist you at every step of your shopping journey.
What is Cash on Delivery (CoD)?
If you prefer not to make an online payment, we provide a convenient Cash on Delivery (COD) facility for your convenience. With COD, you can pay the invoice amount in cash at the time of delivery right at your doorstep. To avail of this option, simply select Cash on Delivery at the payment page during checkout.
Please take note of the following:
COD payments can only be made in Indian Rupees. We do not accept foreign currency or demand drafts at the moment.
Kindly note that due to the limitations of our courier partners, the COD facility may not be available for all pincodes in India. To check if COD is available for your delivery address, please refer to the ‘Delivery Options’ section on the product page.
The COD facility is available for all orders, ensuring a hassle-free payment experience for our valued customers.
We understand the importance of providing flexible payment options, and we strive to make your shopping experience as seamless as possible.
How do I add items to my wishlist?
To add an item to your wish list, simply click on the ‘Heart’ icon located on the product image. This will add the item to your wishlist. You can access your wishlist at any time to view and manage the items you have added.
What is the estimated delivery time?
We dispatch most orders within 1-6 business days, excluding Sundays and public holidays, to ensure a prompt delivery experience for our customers.
Please note the following regarding order dispatch:
While 95% of our catalogue is stocked in our inventory, certain products may need to be sourced directly from the brand to ensure that we deliver fresh, non-expired items. This sourcing process may result in a slight delay in dispatching your order.
Although we make every effort to avoid delays, there may be instances where these sourced products can cause a delay in the overall order processing time.
During Mega Sale events or times of increased order volumes, dispatches may experience a slight delay. However, our aim is to dispatch all orders within 5 days from the date of order.
We are proud to share that more than 95% of Navyara orders are delivered within 3-5 business days from the date of order, providing you with a speedy and efficient delivery service.
Our team is dedicated to ensuring a seamless shopping experience, and we appreciate your understanding and patience in cases where unforeseen circumstances may cause minor delays in order dispatch.
What are the benefits of signing up?
By signing up for a Navyara account, you unlock a range of substantial benefits that enhance your shopping experience. Here’s what you can enjoy:
Track Orders: Access a comprehensive overview of all your past and present orders in one convenient location. Stay updated on the status and delivery details effortlessly.
Rate and Review: Share your feedback and experiences by rating and reviewing products. Your valuable input helps other shoppers make informed decisions. Additionally, you can earn reward points for your contributions.
Convenient Checkout: Save time and effort by not having to fill in your address and payment details repeatedly. With a Navyara account, your information is securely stored, ensuring a seamless checkout process.
Reward Points: Accumulate reward points with each purchase, allowing you to unlock discounts on future orders. The more you shop, the more points you earn, enhancing your savings.
Signing up for a Navyara account provides you with these substantial benefits, ensuring a superior and personalized shopping experience tailored to your preferences. Join our community today and elevate your beauty and wellness journey with Navyara.
Can I buy multiple products in a single order?
Yes, you can add multiple products to your shopping bag when shopping online. Here’s how you can do it:
Browse the online store and find the products you want to purchase.
On each product page, look for an “Add to Cart” or “Add to Bag” button. Click on it to add the item to your shopping bag.
After adding the first product, you can continue browsing the store and repeat the process for other products you want to purchase. Click on the “Add to Cart” or “Add to Bag” button for each product.
Once you have added all the desired products to your shopping bag, locate the shopping bag icon (usually located in the top right corner of the webpage) and click on it.
You will be redirected to your shopping bag, where you can review the list of items you have added.
In the shopping bag, you may have the option to modify quantities, remove items, or apply any applicable discounts or promo codes.
When you are ready to proceed with the purchase, look for a “Proceed to Checkout” or “Continue to Payment” button and click on it.
You will then be guided through the payment options, where you can choose your preferred method of payment, such as credit card, PayPal, or other available options.
Follow the prompts to enter your payment details and complete the purchase.
Remember to review your order summary and shipping details before finalizing the payment.
Can I ship the products to an address that is different from my billing address?
Yes, you can specify different billing and shipping addresses when placing an order online. During the checkout process, you will typically be asked to provide both a billing address and a shipping address.
The billing address is the address associated with the payment method you are using, such as a credit card or PayPal account. This address is used for verification purposes and should match the address associated with the payment method.
The shipping address is where you want the order to be delivered. It can be a different address from the billing address, such as your home, office, or any other location where you want to receive the package.
When filling out the online checkout form, you will have the option to enter a separate shipping address. Simply provide the relevant information, such as the recipient’s name, street address, city, state, and postal code, for the shipping destination.
By specifying different billing and shipping addresses, you can conveniently have your order delivered to a location that suits your needs while ensuring that the payment is processed using the correct billing information.
Can I order a product that is Out of Stock?
Unfortunately, products listed as “Out of Stock” are not available for sale. However, we can notify you as soon as the product is back in stock.
How are items packaged?
We applaud your commitment to sustainability in packaging and ensuring the safety of dispatched orders. Your use of an eco-friendly, 100% recycled paper cardboard outer box is a commendable step towards reducing environmental impact. Additionally, opting for paper-fillers instead of bubble wrap, where feasible, shows your dedication to finding more sustainable alternatives.
We appreciate that you recognize the importance of continuous improvement in this area. Reducing plastic in packaging is a significant goal, and we commend your ongoing efforts to innovate and find new solutions within the constraints of your industry.
My order has been shipped. Now how can I track it?
1. Once your order has been dispatched, we will promptly notify you via email and SMS. This notification will include important details such as the tracking number and the name of the courier company responsible for delivering your order. By providing this information, we aim to keep you informed and enable you to track the progress of your package.
To track your order, simply visit the ‘Orders’ section on our website. Once your order has been shipped, you will find a tracking link or option available. Please note that in some cases, it may take up to 12 hours for the courier’s tracking link to become active. If you encounter any issues accessing the tracking information immediately, we kindly ask you to wait for the mentioned period and try again.
If you made your purchase as a guest user, there are two options available for tracking your order. You can either use the tracking link that was shared with you via email or SMS, or you can sign up or sign in using your email address. By signing up or signing in, you will gain access to your personal ‘Orders’ section, where you can conveniently track the progress of your order.